Meet Clutch: Canada’s Fully Online Car Retailer

Buying or selling a used car in Canada shouldn’t be stressful, confusing, or time-consuming. That’s why Clutch is rethinking the entire experience—offering a fully digital platform that puts transparency, convenience, and quality first.

Whether you’re looking to shop hundreds of high-quality used vehicles or sell your current car from the comfort of home, Clutch makes it easy. No dealership visits. No pressure. Just a modern, customer-first process that works on your schedule.

In this guide, we’ll walk you through exactly how Clutch works—from buying and selling to reconditioning and warranties—so you know what to expect before you get started.

Where Clutch Operates

Clutch is available in select provinces across Canada for both car buying and selling, with new regions coming soon.

Selling Your Car to Clutch

You can sell your car to Clutch if you’re located in:

• Ontario
• British Columbia
• Nova Scotia
• New Brunswick
• Prince Edward Island

We make the process quick and convenient with instant online offers and optional home pickup.

Buying a Car from Clutch

You can purchase a  used vehicle from Clutch if you live in:

• Ontario
• Nova Scotia
• New Brunswick
• Prince Edward Island

We can deliver your vehicle directly to your home, or you can pick it up at one of our locations.

Outside Our Coverage?

You can still purchase a vehicle from Clutch even if you live outside our active sales areas. You’ll just need to take delivery in one of our operating provinces and handle the registration yourself once you return home. Please note that financing is only available to customers within our coverage area—if you’re buying from outside, you’ll need to pay in full upfront.

Delivery, Drop-Off & Pick-Up

At Clutch, convenience is built in. Whether you’re buying or selling, we offer home delivery and pickup across all the regions we serve—so you can skip the dealership no matter where you live.

Home Delivery & Pickup

You can have any vehicle delivered right to your door—and if you’re selling, we can come pick it up too. Delivery and pickup are available throughout Ontario and the Maritime provinces.

Clutch operates two types of physical locations: main retail hubs and pop-up locations. Our retail hubs—located in Mississauga, Etobicoke, Halifax, and Richmond—are open seven days a week and staffed with Field Specialists who can assist with deliveries, drop-offs, and vehicle walkarounds. Pop-up locations are temporary drop-off and pickup points available on select days in key markets such as Ottawa, Moncton, and Barrie. These pop-ups help extend our reach and provide added flexibility for customers outside major city centres.

Our main retail facilities:

• Mississauga, ON
• Etobicoke, ON
• Halifax, NS
• Richmond, BC

Regional pop-up locations (select days):

• Markham, ON
• Cambridge, ON
• Burlington, ON
• Whitby, ON
• London, ON
• Newmarket, ON
• Barrie, ON
• Ottawa, ON
• Kanata, ON
• Moncton, NB

Delivery & Shipping Fees

Delivery and shipping fees are always disclosed up front during the online checkout process—no hidden charges.

• Delivery Fee: Based on your distance from a Clutch retail facility; covers the cost of fuel and a Field Specialist to bring the vehicle to your door
• Shipping Fee: Applies when transferring a vehicle to a regional pop-up hub (e.g., Toronto to Ottawa); this is separate from local delivery

Tip: To save on delivery fees, you can pick up your vehicle at a Clutch retail or pop-up location near you.

​​Vehicle Quality & Reconditioning

At Clutch, we hold every vehicle to a high standard before it ever appears on our site. Over 95% of our inventory comes directly from customers who either sell or trade in their vehicles with us. Unlike traditional dealerships or online platforms that rely heavily on auctions or former rental vehicles, Clutch prioritizes low-ownership, clean-history cars we can recondition to near-new condition.

Each vehicle goes through a thorough reconditioning process—mechanical and cosmetic. Licensed technicians inspect all major systems, perform necessary repairs, and replace parts to ensure each car meets our internal standards. If a vehicle doesn’t meet those standards, we won’t list it for sale—it’s routed through wholesale channels instead.

This reconditioning process happens primarily in-house, allowing for tighter quality control and faster turnaround. When additional capacity is needed, we work with trusted third-party facilities that meet our same standards.

Every Clutch vehicle includes a 210-point inspection report and detailed photos, including any cosmetic imperfections, so you know exactly what to expect—no surprises.

Warranty & Protection Plans

Our standard warranty is a 3-month / 6,000 km Protection Plan which is included in the Essential Package. This plan covers key mechanical components—like the engine, brakes, and transmission—once any manufacturer warranty has expired. If a covered issue arises, Clutch will either repair, refund, or exchange the vehicle, depending on the situation.

What’s covered:

• Powertrain components (engine, transmission, etc.)
• Key systems required for safe operation
• Towing reimbursement up to $75 if needed for a covered breakdown
• Pre-approved rental reimbursement if your vehicle is in for repair

What’s not covered:

• Cosmetic issues (scratches, dents, etc.)
• Wearable parts (brake pads, tires, filters, wipers, etc.)
• Scheduled maintenance or aftermarket accessories

For full peace of mind, Clutch also offers Extended Protection Plans for long-term coverage. These plans can cover repairs for major components well beyond the 3-month period and are a great option for customers planning to keep their vehicle for years to come.

Every vehicle page includes a breakdown of what’s covered under both the standard and extended options—so you can choose the right protection for your needs with complete transparency.

Financing & Trade-Ins

At Clutch, we make it easy to finance your next vehicle entirely online, just like the rest of your purchase.

Financing Your Vehicle

The financing process is built into the Clutch experience, with tools that allow you to:

• Get pre-qualified online in minutes
• View personalized rates without affecting your credit score
• Upload documents and sign everything digitally
• Choose from terms and monthly payments that work for your budget

We work with a network of Canadian lenders to give you competitive options.

Trade-Ins Made Easy

Got a car to trade in? You can:

• Get an instant trade-in offer online
• Use that value directly toward your next Clutch purchase
• Lock in your offer for 7 days (after that, we’ll refresh it with an updated price)

No need for dealership visits or back-and-forth negotiations—just accurate pricing based on the current market and your vehicle’s condition.

Shopping Experience

Clutch is designed to make car shopping as intuitive as any modern e-commerce site—just with a much bigger box at the end.

Browse and Filter with Ease

Our online inventory is updated in real time, with hundreds of vehicles added weekly. Whether you’re looking for a compact commuter or a spacious SUV, you can filter by:

• Make and model
• Price and monthly payment
• Body style
• Year and mileage
• Fuel type and drivetrain

Each listing includes a full inspection report, high-res photos, vehicle history via Carfax, and a transparent price—no haggling, no surprises.

View at Delivery, Not Before

We don’t offer traditional test drives or showroom appointments. Instead, your first in-person experience happens at delivery—whether it’s at your home or a Clutch retail/pop-up location.

If you’re not happy with what you see, you can cancel the delivery on the spot—no charge, no obligation.

If you decide to move forward, your 10-day money-back guarantee begins from that moment.

Trust, Reviews & Support

At Clutch, we know that buying a car entirely online can feel unfamiliar—especially if it’s your first time. Here’s how we help customers feel confident from start to finish.

Common First-Time Questions

Is Clutch legit?

Yes—Clutch is a licensed dealership in every province we operate. We’ve helped thousands of Canadians buy and sell vehicles online, and we’re consistently recognized as a top dealer by Cargurus and Autotrader.

Can I trust the condition of the vehicle?

Absolutely. Every car undergoes a 210-point mechanical and cosmetic inspection. We share that full inspection report on the vehicle listing, alongside close-up photos of any cosmetic imperfections, so there are no surprises at delivery.

Verified Reviews

Each Clutch location has its own Google profile with real customer reviews, and you’ll also find Clutch rated on Trustpilot. We don’t hide feedback—our reputation is built on transparency and trust.

Support When You Need It

Need help or have a question mid-process? Our customer service team is here for you. You can:

• Call us at (647) 955-5340
• Start a live chat directly on the site
• Email your advisor or support@clutch.ca

Whether you’re comparing options or finalizing your paperwork, we’re just a click or call away.

Why Canadians Choose Clutch

Clutch is Canada’s leading online platform for buying and selling used cars—built for convenience, transparency, and peace of mind from end to end.

Whether you’re looking to purchase a vehicle or sell your current one, Clutch makes the process 100% online, with no dealership visits, hidden fees, or pressure to negotiate. We operate in Ontario, Nova Scotia, New Brunswick, PEI, and British Columbia with fast home delivery and pick-up available throughout these provinces.

For car buyers, Clutch offers:

• A wide range of inspected, reconditioned vehicles with full transparency
• Upfront pricing—no haggling, no hidden fees
• A 210-point inspection and full Carfax history with every car
• A 10-day money-back guarantee and 3-month protection plan
• Optional extended warranties and protection coverage
• Easy financing and trade-in options, all online

For car sellers, Clutch makes it easier than ever to cash in on your vehicle:

• Get an instant online offer in minutes—no photos or in-person appraisal required
• Home pick-up from your driveway or convenient drop-off at one of our locations
• No obligation to buy—you can simply sell your car outright
• Fast payments, typically within 1 business day after the final inspection
• Transparent process—no lowballing, no last-minute surprises

Whether you’re upgrading, downsizing, or just making room in your driveway, Clutch is designed to give you a smarter, more flexible way to buy and sell. And with thousands of five-star reviews and support by phone, email, or chat, you’re never on your own.